Order Processing

Orders are typically processed within 1-3 business days.

Tracking Information

Once an order is processed and shipped, the customer will receive a shipping confirmation email containing tracking information. Customers can use the provided tracking information to monitor the status and estimated delivery date of their order.

Insurance

Shipping insurance is optional so please contact us before you checkout if you require shipping insurance for your order. The cost of insurance is determined based on the declared value of the order. Note shipping insurance may not be applicable to all orders.

Authority to Leave

All orders will be delivered with the "Authority to Leave" option which authorizes the carrier to leave the package at the delivery address without requiring a signature.
To require a signature upon delivery please contact us before checking out your order. Note that this will incur extra costs and may not be applicable for every order. 

Delivery Times

Delivery times vary depending on shipping method and destination.
Estimated delivery dates will be shown at checkout.

International Orders

Responsibility for Import Fees

All international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are not included in the product price or shipping costs and are the sole responsibility of the customer.

Customs Duties & Taxes

Each country has its own rules and rates for customs duties, taxes, and fees. It is your responsibility to check with your local customs office for the specific duties, taxes, and fees applicable to your purchase.

Customs fees may include import duties, value-added taxes (VAT), goods and services taxes (GST), and handling fees imposed by your government or the shipping carrier.

Payment of Duties & Fees

Any applicable duties and taxes are collected by the customs authority in your country at the time of delivery. The shipping carrier may also charge additional handling or processing fees for customs clearance.

Refusal to pay these duties and taxes may result in your order being returned, delayed, or confiscated by customs authorities. We are not responsible for such actions and any associated costs.

Customs Delays

International shipments may experience delays due to customs processing. These delays are beyond our control, and we cannot be held responsible for any customs-related delays.

Customs Declaration & Product Classification

We are required to declare the actual value of the products purchased on all international packages. Under-declaring the value or marking an item as a gift to avoid duties or taxes is illegal and will not be done under any circumstances.

We will provide the appropriate product classification for customs documentation, but please note that the final determination of applicable duties and fees is made by the customs authority in your country.

Return & Refund Policy

If a package is returned due to non-payment of duties or taxes, we reserve the right to refund the cost of the product only, minus any shipping charges, customs fees, or handling charges incurred during the return process. No refunds will be issued for packages confiscated or destroyed by customs.

Exclusions and Restrictions

Certain countries may have specific regulations that restrict or prohibit the import of certain goods. It is your responsibility to check with your local customs office regarding import restrictions before placing your order.

We will not be held liable for orders that are delayed, held, or confiscated by customs due to local import restrictions.

Customer Support

If you have any questions or concerns about customs duties, taxes, or import fees for your order, please contact our customer service team prior to placing your order.